FAQ

SHIPPING

WE SHIP EVERYWHERE ON EARTH. ORDERS INFORMATION WILL BE SENT VIA EMAIL. PLEASE ENTER YOUR ADDRESS IN THE LATIN ALPHABET (A-Z).

ORDERS USUALLY ARRIVE WITHIN 6-21 BUSINESS DAYS FROM THE ORDERED DATE, EXCLUDING HOLIDAYS.

YES, WE OFFER WORLDWIDE FREE SHIPPING ON ALL ORDERS!

YOU MAY RECEIVE MORE THAN ONE PACKAGE AND/OR RECEIVE ONE PACKAGE BEFORE ANOTHER TO FASTER THE SHIPPING PROCESS, ALL ITEMS ARE SHIPPED OUT WHEN AVAILABLE. MEANING SOME OF THE ITEMS IN YOUR ORDER MAY BE SHIPPED OUT INDIVIDUALLY.

ORDER CHANGES/ISSUES

Your email and inquiry is important to us. We aim to respond to all email inquiries within 24 hours.

Please email us at support@ha3xun.com with the subject “Order Cancellation”. We will try our best efforts to make this attempt. Unfortunately orders that have already been fulfilled and shipped cannot be cancelled. For more information please review our returns and exchanges policy on our website.

Unfortunately we cannot make changes to an order already processed. However, if the order has not been shipped we can offer to cancel and refund the order, so you are able to place a new order with the correct items. Please contact us on our contact form. We will try our best efforts to make this attempt. For more information please review our returns and exchanges policy on our website.

Unfortunately we cannot make address changes to an order already fulfilled and shipped.. However, if the order has not been shipped we can attempt to make that change. Please contact us on our contact form and select “Address Change” and include correct address in the additional comments. We will try our best efforts to make this attempt. For more information please review our returns and exchanges policy on our website.

If we are unsuccessful in making the address change for you, we ask that you contact the shipping company used in your email confirmation with your tracking number. If the package does not make it to you and is Returned To Sender we will reship the package when it returns to our warehouse. *An additional fee may be applied for incorrect addresses submitted by the customer.

PAYMENTS INFORMARTION

WE ACCEPT PAYPAL AND CREDIT CARDS.

WE ACCEPT ALL CURRENCIES. YOU CAN SELECT YOUR PREFERRED CURRENCY ON OUR WEBSITE. WHEN AN ORDER IS PAID YOUR BANK WILL CONVERT IT TO EURO AUTOMATICALLY.

RETURNS AND EXCHANGES

Please visit our Returns & Exchanges section

Yes.

We do our very best to offer an exchange for an incorrect size. However we cannot reserve an item in advance. If your item is not in stock when we receive your request, our team will reach out via email with alternative options.

COLLABORATIONS

For collaborations and media or PR inquiries please use our contact form.