FAQ

DOES HA3XUN SHIP TO MY COUNTRY?

We ship worldwide. Please enter your address in the latin alphabet (a-z).

WHAT CURRENCY DO YOU ACCEPT?

We accept all currencies. When an order is paid for, your bank will convert it to your currency automatically. The amount of an order is always shown in euros.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Apple Pay and all credit cards.

HOW LONG DOES IT TAKE ONCE MY PACKAGE HAS BEEN SHIPPED?

Delivery times are approximately 7-21 working days.

Orders are shipped and delivered only on business days (Monday to Friday), excluding local and national holidays and excluding special delivery methods (such as Saturday delivery, when available). If you ordered multiple items, they may ship in separate boxes with no additional shipping charges.

Your satisfaction is important to us, and we make every effort to process your order as quickly as we can. Please review your shipping information carefully before placing your order.

Please note that on occasion, such as during holidays, there may be a slight delay in processing time.

For additional information, please consult the Shipping Policy.

MY PACKAGE STILL HASN’T BEEN DELIVERED.

The shipping companies try their best to deliver all packages on time. However, it may happen that your package runs late. We therefore can’t promise delivery times. If you are worried about your package, don’t hesitate to contact us via our Contact Form. Our team will try their best to help out the best they can.

CAN I RETURN MY ORDER OR EXCHANGE SIZE?

Yes, you can request a return within 14 days of the delivery date.
Please use our Contact Form and select "Returns / Exchanges" To start the process.

For additional information, please consult the Return Policy.

CAN I CANCEL MY ORDER?

To serve you better, we start processing your order as soon as it's placed. we are unable to change or cancel orders once they are made.

WHAT ITEMS CANNOT BE RETURNED OR EXCHANGED?

We cannot accept returns on sale items or gift cards. Limited and sale items cannot be cancelled or returned or exchanged once the order is accepted. 

ARE GIFT CARDS AVAILABLE?

Yes, we offer giftcards between the amount of €25,00 and €500,00, check here.

I CAN’T FIND AN ANSWER TO MY QUESTION.

In case your questions haven't been answered, please use our Contact Form. Please don’t forget to mention your order number if you have one.