REGULAR-PRICED AND SALES MERCHANDISE
Customers may return or exchange items up to 7 days after delivery. Returns will not be accepted if requested over 7 days passed the delivery date noted. Any extensions to the exchange time frame must be requested before the 7 days have expired - There are no extensions on refunds. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.
RETURN & EXCHANGE DETAILS
Please allow up to 14 business days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Items must be unscratched and undamaged.
Please use our contact form and select “Exchange/Refund”. To start the process.
You will need to have your order number and zip code ready to begin.
Eligible refunds will be processed back to the original payment method within 3-5 business days of the product being inspected and approved at our warehouse. In the event the payment method and/or card used to place the order is no longer active or available, we will provide a credit code for the value paid. We are not able to provide refunds to any other account, other than the original one used to place the order.