EXCHANGE POLICY

REGULAR-PRICED AND SALES MERCHANDISE

Customers may return or exchange items up to 7 days after delivery. Returns will not be accepted if requested over 7 days passed the delivery date noted. Any extensions to the exchange time frame must be requested before the 7 days have expired - There are no extensions on refunds. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.

Products marked down in price are final sale items and not eligible for return (these products are marked down with their reduced price in red). Please note that full-priced items purchased using discount codes or during a site-wide sale period are not considered final sale.

RETURN & EXCHANGE DETAILS

Please allow up to 14 business days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Items must be unscratched and undamaged.

Please use our contact form and select “Exchange/Refund”. To start the process.

You will need to have your order number and zip code ready to begin.

Eligible refunds will be processed back to the original payment method within 3-5 business days of the product being inspected and approved at our warehouse. In the event the payment method and/or card used to place the order is no longer active or available, we will provide a credit code for the value paid. We are not able to provide refunds to any other account, other than the original one used to place the order.